For the first time, an insurance company in Angola is going ahead with the sale of 100 per cent online auto insurance.
Efficiency, quality and cost optimisation remain the pillars of the insurer’s strategy for the market.
Six weeks after the launch of this new sales channel for vehicles insurance in Angola, Fidelidade posted 19 million impressions, 18,000 clicks and 300 leads on its website, figures that attest to the importance of this facility for consumers and which, according to company sources are constantly increasing.
In addition, in a satisfaction survey conducted among the company’s customers, the results are revealing: 88% of customers consider this a positive experience, 82% consider Auto Easy Online an accessible and easy way to sign up for vehicle insurance, and 72 per cent consider the process efficient.
Armando Mota, Fidelidade Angola’s CEO, recalled that one of the objectives of the company, which remains in the top three in the insurance market, is “customer satisfaction, the provision of services with and of quality, and proximity to the market. Nowadays, proximity also involves providing customers with new tools, new channels of access and contact with us, in line with worldwide technological development”.
He also emphasised “the importance of the numbers achieved, both with a view to selling this new insurance, and in the satisfaction survey conducted among Fidelidade Angola, assuming that being pioneers in this area will surely bring Fidelidade Angola more market share and greater customer loyalty.
Auto Easy Online can be subscribed at www.fidelidade.co.ao and is aimed at those who wish to transfer the driver’s civil liability for damages to third parties, up to double the legal limit, and benefit from travel assistance services in the event of an accident from AKZ 12,534.00 ( approximately $ 28,48) per quarter, with payments accepted on a six-monthly or yearly basis.
Vehicle insurance is mandatory in Angola.
With this new channel from Fidelidade Angola, taking out insurance is now easier, more efficient and less expensive.
16/08/2022
